By accessing or using the Aims Diagnostic Center website, online services, digital platforms, laboratory services, home sampling services, reports, or any other services provided by Aims Diagnostic Center (“AIMS,” “we,” “us,” or “our”), you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
These Terms & Conditions constitute the terms governing your use of Aims Diagnostic Center services. If you do not agree with any provision of these Terms & Conditions, you should discontinue use of the relevant service.
Aims Diagnostic Center reserves the right to update, modify, suspend, restrict, or discontinue any part of its website, online services, or other facilities when reasonably necessary. Updated Terms & Conditions may be published on our website and will become applicable from the date specified in the updated version.
Aims Diagnostic Center provides laboratory, diagnostic, sample collection, home sampling, reporting, and related healthcare support services.
Our services are intended to assist with diagnostic evaluation and healthcare decision-making. Laboratory reports and diagnostic information should be interpreted by a qualified healthcare professional in the context of the patient’s clinical history, examination, symptoms, and other relevant medical information.
A laboratory test result should not, by itself, be considered a diagnosis or a substitute for professional medical consultation.
Where a medical emergency exists, patients should seek immediate medical attention from an appropriate hospital or emergency medical facility.
Patients may be required to provide accurate and complete information when registering for services or requesting a test.
Depending on the service, this may include information such as:
Patients are responsible for providing accurate information. Incorrect, incomplete, or misleading information may affect sample collection, patient identification, reporting, billing, communication, or the interpretation of results.
AIMS reserves the right to request additional information or verification where reasonably necessary to protect patient safety, confidentiality, or the integrity of its services.
Aims Diagnostic Center makes reasonable efforts to perform laboratory investigations according to applicable professional, technical, and operational procedures.
However, laboratory testing may occasionally be affected by factors such as sample quality, improper collection, transportation conditions, biological variation, equipment limitations, technical issues, or other circumstances beyond reasonable control.
Where a sample is inadequate, compromised, unsuitable, or otherwise unable to produce a reliable result, AIMS may recommend or require repeat sampling or additional testing.
Reference ranges and interpretation of results may vary depending on the test, methodology, laboratory equipment, patient characteristics, and other relevant factors.
Patients should discuss their results with their treating physician or an appropriately qualified healthcare professional where medical interpretation is required.
Aims Diagnostic Center may provide sample collection at a patient’s requested location through its home sampling services.
Home sampling appointments are subject to service availability, geographical coverage, scheduling, operational conditions, and other applicable requirements.
Patients are responsible for providing accurate contact and location information and ensuring reasonable access for the authorized sample collection personnel.
Estimated arrival times may vary due to traffic, weather, operational circumstances, location, patient availability, or other unforeseen conditions.
AIMS reserves the right to reschedule or cancel a home sampling appointment where circumstances make collection impractical, unsafe, or otherwise unsuitable.
Certain imaging or diagnostic services may be provided through affiliated, collaborating, or third-party healthcare facilities or service providers.
Where a service is facilitated through another facility or provider, the applicable facility’s procedures, operating requirements, professional standards, and terms may also apply.
AIMS will make reasonable efforts to coordinate such services where they are arranged through us; however, the third-party provider remains responsible for the services directly performed by that provider.
Where Aims Diagnostic Center provides online access to reports, appointments, test information, or other digital services, users are responsible for maintaining the confidentiality of their account credentials and access information.
Users must not share login credentials with unauthorized individuals or permit unauthorized persons to access confidential patient information.
AIMS may temporarily restrict or suspend access to online services where reasonably necessary for maintenance, security, technical issues, suspected misuse, or other legitimate operational reasons.
Aims Diagnostic Center makes reasonable efforts to ensure that information published on its website and digital platforms is accurate and current.
However, website content may occasionally contain typographical errors, technical inaccuracies, outdated information, or information that has changed due to operational or regulatory circumstances.
AIMS reserves the right to correct, update, modify, or remove website content without prior notice.
Information published on the website regarding tests, services, packages, prices, availability, timings, or other offerings may be changed without prior notice.
Where payment is required for a service, the applicable charges will be communicated to the patient or displayed through the relevant service channel.
Online payments may be processed through third-party payment providers or financial institutions. Such transactions may also be subject to the terms, conditions, security procedures, and policies of the relevant payment provider.
AIMS does not control the internal systems of third-party payment providers and cannot guarantee uninterrupted availability or successful completion of every electronic transaction.
Refunds, cancellations, adjustments, or reversals, where applicable, will be handled according to Aims Diagnostic Center’s applicable operational and refund policies.
Patients should retain transaction receipts or other payment confirmations for their records.
Unless otherwise stated, the website, branding, logos, graphics, text, photographs, designs, software, interfaces, databases, documents, and other content made available by Aims Diagnostic Center are owned by or used with authorization by Aims Diagnostic Center.
Users may access and use website content for legitimate personal and informational purposes.
No person may reproduce, modify, distribute, publish, sell, commercially exploit, reverse engineer, or create derivative works from AIMS’s protected content, systems, branding, or software without prior written authorization.
Unauthorized use of Aims Diagnostic Center’s intellectual property may result in appropriate civil or criminal action under applicable laws.
Users must not use Aims Diagnostic Center’s website, online systems, or services to:
Aims Diagnostic Center may restrict or terminate access where it reasonably believes that these Terms & Conditions have been violated or that the security, integrity, or legitimate interests of AIMS, its patients, personnel, or systems may be at risk.
Aims Diagnostic Center takes patient privacy and confidentiality seriously.
Personal information and health-related information are handled in accordance with our Privacy Policy and applicable legal and professional requirements.
By using AIMS services, you acknowledge that relevant information may be collected, processed, stored, and disclosed where reasonably necessary to provide services, communicate with you, process transactions, comply with legal requirements, maintain records, or fulfill other legitimate purposes described in our Privacy Policy.
For further information, please review the Aims Diagnostic Center Privacy Policy.
Aims Diagnostic Center maintains reasonable administrative, technical, electronic, and physical safeguards intended to protect its systems and information.
However, no website, online platform, electronic communication, or data transmission can be guaranteed to be completely secure.
Users are responsible for maintaining the security of their own devices, passwords, email accounts, mobile phones, and other credentials used to access AIMS services.
AIMS will not ordinarily request your password or confidential login credentials through unsolicited communications.
Our website or digital platforms may contain links to third-party websites, applications, payment services, or other external resources.
Third-party websites and services operate independently from Aims Diagnostic Center and may have their own terms, privacy policies, security procedures, and practices.
AIMS is not responsible for the content, availability, security, privacy practices, or operations of third-party websites or services.
Users should review the applicable terms and privacy policies before using external services or providing personal information.
Aims Diagnostic Center aims to maintain reliable access to its services and digital platforms but does not guarantee that the website, online systems, home sampling, laboratory services, or other services will always be available without interruption.
Services may be temporarily unavailable because of maintenance, technical problems, equipment issues, power or network interruptions, staffing limitations, transportation conditions, emergencies, regulatory requirements, or other circumstances beyond reasonable control.
AIMS may modify, suspend, or discontinue any service or feature where reasonably necessary.
To the extent permitted by applicable law, Aims Diagnostic Center shall not be responsible for losses arising solely from circumstances beyond its reasonable control, including technical failures, network interruptions, third-party service failures, unauthorized access resulting from circumstances outside AIMS’s reasonable control, or delays caused by external factors.
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.
Where a service-related claim is established, any applicable liability or remedy shall be determined in accordance with applicable law and the circumstances of the specific matter.
Information available through the Aims Diagnostic Center website, reports, educational content, or digital platforms is not intended to replace professional medical advice, diagnosis, or treatment.
AIMS does not encourage patients to make medical decisions solely on the basis of general information available online.
Patients should consult an appropriately qualified healthcare professional regarding symptoms, abnormal test results, medical conditions, medications, treatment decisions, or other healthcare concerns.
In the event of a medical emergency, seek immediate care from an appropriate emergency medical facility.
To the extent permitted by applicable law, users agree to be responsible for losses, claims, liabilities, or expenses arising from their unlawful use of Aims Diagnostic Center services, violation of these Terms & Conditions, unauthorized access, misuse of our systems, or infringement of the rights of AIMS or another person.
This provision does not limit any rights or remedies available to either party under applicable law.
Aims Diagnostic Center may revise these Terms & Conditions from time to time to reflect changes in our services, technology, operational practices, legal requirements, or other circumstances.
The latest version will be published on our website.
Your continued use of AIMS services after updated Terms & Conditions have been published constitutes acceptance of the revised terms, to the extent permitted by applicable law.
These Terms & Conditions shall be interpreted and governed in accordance with the applicable laws of Pakistan.
Subject to any mandatory legal requirements or applicable dispute-resolution procedures, disputes arising in connection with these Terms & Conditions or Aims Diagnostic Center services shall be subject to the jurisdiction of the competent courts in Lahore, Pakistan.
Where appropriate, AIMS may seek to resolve disputes through communication and mutually agreed resolution before formal legal proceedings are initiated.
If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable by a competent authority, that provision shall be interpreted or modified to the extent necessary to make it enforceable, where legally permissible.
The remaining provisions shall continue to remain effective.
These Terms & Conditions, together with the Aims Diagnostic Center Privacy Policy and any additional terms specifically applicable to a particular service, constitute the terms governing your use of the relevant AIMS services.
Where specific service terms conflict with these general Terms & Conditions, the terms specifically applicable to that service may take precedence to the extent of the conflict.
If you have questions regarding these Terms & Conditions, our services, or any related matter, you may contact us through our official contact channels.
Aims Diagnostic Center
236-A, Block A, Faisal Town, Lahore, Pakistan
Website: www.aimsdiagnosticenter.com
General Contact: 0325 5432 786
By accessing or using Aims Diagnostic Center’s website or services, you acknowledge that you have had an opportunity to read and understand these Terms & Conditions.
